Shipping policy

Thank you for visiting and shopping at Bayou City Toffee! Bayou City Toffee ships all of our orders via UPS. You will receive an email update with your tracking number once your order has shipped.

Processing, Production and Delivery Times

All orders are processed within 48 hours. All our toffee is made to order in small batches, production typically takes 24-36 hours. Upon completion your order will be processed for shipping or pickup. Standard shipping typically takes between 2-3 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Temperature Policy

We try to not ship our toffee when weather exceeds 85 degrees, remember we are in Houston, TX & chocolate will melt! When temperatures exceed 85, we must combat this using a combination of frozen gel packs, insulated packaging, and expedited shipping times, all of which add additional costs. We do not want a melted product arriving to our loyal customers.

Local Pickup

Bayou City Toffee offers convenient local pickup in the Galleria area, scheduled by appointment only for residents located near Houston, TX.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order via UPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.