Return Policy

Our toffee is considered a perishable good and as such cannot be returned.

Refunds / Replacement

We understand issues happen. Please e-mail us to address issues with your product / shipping. Once your request is received, we will send you an email to notify you that we have received your request for a replacement or refund. We will also notify you of the approval or rejection of your request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If a new item is needed due to shipping related issues we ask that you submit photos of the damaged product so we may address this with UPS.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at briscoetoffee@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at briscoetoffee@gmail.com

Gifts

Looking to send gifts to friends, colleagues or clients? We are happy to help! Please contact us at briscoetoffee@gmail.com so we can better assist you.

Need help?

Contact us at briscoetoffee@gmail.com for questions related to refunds and returns.