Shipping Policy

Shipping Policy

Thank you for visiting and shopping at Bayou City Toffee! Bayou City Toffee ships all of our orders via USPS or UPS. You will receive an email update with your tracking number once your order has shipped.

Processing, Production and Delivery Times

All orders are processed within 48 hours. All our toffee is made to order in small batches, production typically takes 24-36 hours. Upon completion your order will be processed for shipping or pickup. Standard shipping typically takes between 2-3 business days, for destinations within the United States. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Temperature Policy

We try to not ship our toffee when weather exceeds 85 degrees, remember we are in Houston, TX & chocolate will melt! When temperatures exceed 85, we must combat this using a combination of frozen gel packs, insulated packaging, and expedited shipping times, all of which add additional costs. We do not want a melted product arriving to our loyal customers.

Local Pickup & Delivery Policy

Bayou City Toffee offers convenient local pickup, scheduled by appointment only for residents located near Houston, TX. We also offer local delivery for $10.00 / order within a 30-minute drive of Downtown Houston.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order via USPS or UPS. Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Return Policy

Our toffee is considered a perishable good and as such cannot be returned.

Refunds / Replacement

We understand issues happen. Please e-mail us to address issues with your product / shipping. Once your refund request is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at briscoetoffee@gmail.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at briscoetoffee@gmail.com

Gifts

Looking to send gifts to friends, colleagues or clients? We are happy to help! Please contact us at briscoetoffee@gmail.com so we can better assist you.

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